Our Commitment to Personal Service
We aim to treat our patients with respect and courtesy and ensure every visit is enjoyable. We will listen to you when you talk and be sympathetic to your needs.
We will give you a written quotation of the cost in advance of any major treatment.
We undertake to do our very best treatment for you.
We will do our absolute level best to keep to time because we know everyone hates to be kept waiting.
Our Requirements of our Patients
We ask that you attend for your appointment in good time for you to complete any paperwork and get settled before you are due in the surgery, and accept that should you arrive too late for us to be able to complete the planned treatment, that we reschedule you to avoid running behind for following patients.
We ask you to complain if there is something that upsets you. That way we have a chance to put it right and apologise.
We ask that you settle your account with us by the day that you receive your treatment.
We ask that if you are happy with our service you recommend us to a family member, friend or colleague and that you let us have a written testimonial for us to show to other patients about to undergo a similar dental experience.
Payment for Treatment
Payment can be made by cash, cheques, Am-Ex, Visa or Mastercard credit card or debit card or through a financial arrangement by which you can spread payments.
Should any appointments need to be changed then we need two working days notice to enable the appointment to be offered to another patient. Should this notice not be given then the practice may charge the cancelling patient for the time reserved for them to offset our costs.
Interest at 5% per month or part-month will be charged on outstanding accounts not settled after the first reminder.
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